Helpdesk Manager
HELPDESK MANAGER
Summary:
Performs work installing, troubleshooting, servicing, and upgrading network and computer software and hardware, and provides support to staff.
Responsibilities:
Manage and evaluate the data from the ticketing system Manage level 1/2 ticket requests in the IT ticket system (Fresh Service) Manage unassigned tickets and workflow Monitor IT requests and use trends to improve service Support all hardware, including installation, troubleshooting, upgrading, and servicing of computers, printers, scanners, network equipment, and security video equipment Setup new network and computer equipment following organization standard procedures Provide staff support by phone, remotely, and/or on-site Deliver computer equipment or supplies to various sites Coordinate with vendors and outside consultants as necessary EXPERIENCE, EDUCATION AND ESSENTIAL JOB REQUIREMENTS:
Education:
Associate's Degree in Computer Science or technical-related discipline
Experience:
At least two years of computer and network support Required Skills:
Knowledge of Windows OS, Chrome OS, MS Office Suites, Office 365 Fundamental understanding of network infrastructure (switches, hubs, routers, firewalls, etc.
) - CISCO/Meraki a plus Excellent customer service, interpersonal, organizational, and communication skills Must enjoy solving a wide variety of problems continually Must be able to work independently Must have a Driver s License and car Recommended Skills Chrome Os Cisco Communication Computer Equipment Customer Service Desktop Support Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
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on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3w0c86wfhndpk4y8bk', 'ExternalApply-j3w0c86wfhndpk4y8bk'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
Performs work installing, troubleshooting, servicing, and upgrading network and computer software and hardware, and provides support to staff.
Responsibilities:
Manage and evaluate the data from the ticketing system Manage level 1/2 ticket requests in the IT ticket system (Fresh Service) Manage unassigned tickets and workflow Monitor IT requests and use trends to improve service Support all hardware, including installation, troubleshooting, upgrading, and servicing of computers, printers, scanners, network equipment, and security video equipment Setup new network and computer equipment following organization standard procedures Provide staff support by phone, remotely, and/or on-site Deliver computer equipment or supplies to various sites Coordinate with vendors and outside consultants as necessary EXPERIENCE, EDUCATION AND ESSENTIAL JOB REQUIREMENTS:
Education:
Associate's Degree in Computer Science or technical-related discipline
Experience:
At least two years of computer and network support Required Skills:
Knowledge of Windows OS, Chrome OS, MS Office Suites, Office 365 Fundamental understanding of network infrastructure (switches, hubs, routers, firewalls, etc.
) - CISCO/Meraki a plus Excellent customer service, interpersonal, organizational, and communication skills Must enjoy solving a wide variety of problems continually Must be able to work independently Must have a Driver s License and car Recommended Skills Chrome Os Cisco Communication Computer Equipment Customer Service Desktop Support Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3w0c86wfhndpk4y8bk', 'ExternalApply-j3w0c86wfhndpk4y8bk'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
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